How to Migrate from Telstra to Boost Mobile

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Since the introduction of Boost Mobile’s great value plans on the Telstra Network, more and more people are wanting to get their devices switched over for substantial savings. Unfortunately, since Boost is owned by Telstra, it can sometimes be slightly frustrating to switch over, especially if you are on Telstra Post-Paid.


To switch, you must do the following:


  1. Call Telstra on 13 22 00. Ask them to switch your postpaid service to prepaid. If they ask why, tell them that you are wanting to switch to Boost Mobile, and you do not want to recharge.
  2. Once it is confirmed that your service is now Telstra Prepaid, call Boost on 1800 100 933 and ask them to perform the port of your service. It should happen relatively quickly – usually within an hour.
  3. Once the service is active, you may want to recharge – which you can do via the Boost Mobile App, available here: