Any individual that relies on a technology system within the organisation to perform their duties on an ongoing, full-time basis is considered to be a “person” in the context of how we calculate your fees. Typically we analyse this by determining which individuals either use a computer, have an email account or access systems within the organisation.
Part time employees may be eligible to be billed at a reduced rate when compared to a full time employee (e.g. a part time employee who performs around 15-20 hours a week may be billed at 0.5x the rate of a standard full-time user), however this is also evaluated on a case-by-case basis.
There may also be situations where you have groups of individuals who only occasionally use technology systems, such as an operations team that are working in the field or in a production facility. We typically evaluate these scenarios on a case-by-case basis to determine what level of support is required for these groups of individuals, and we will work with you to ensure that any arrangements are fair and agreed upon. For example, a group of five employees who are on an operations team and only use a single computer system for 30 minutes of a day as part of their daily reporting, could be considered to require the same level of support as a single full-time employee and would be considered as such when we calculate service fees.
The cumulative total of your full-time, part-time and operations team members is added together to create your “Service Load” which is then multiplied by the “Price per Person” for your selected service plan. For example, here is a typical representation on how fees may be calculated:
- 5x Full time office & management staff = 5 persons
- 3x Part time office & management staff = 1.5 persons
- 7x Operations team members = 1.5 persons
Total Service Load = 8 persons.
This figure is then multiplied by the Price per Person for your service plan to determine the total service fees.