We pride ourselves in being fully transparent with our rates and giving you the best service at the best price. We do this through a hybrid job rate, where we have fixed pricing for common jobs and a variable rate for everything else. We’ve detailed a breakdown of our rates for you below.

NOTE: As of 2024, we are phasing out our traditional ad-hoc services – please see our Managed IT Services page for more information on how we support your technology needs for your small business.

Common Fixed Rate Workshop Services

For common hardware upgrade and service jobs, we have a set of fixed rates that we use to provide consistent, cost-effective service.
  • Phone or in-store quick question or estimate – $0
  • Basic installation of system hardware (purchased from us) – $0
  • Installation of optimised Windows 10 / MacOS (without personal data transfer) – $70
  • Installation of optimised Linux Mint (without personal data transfer) – $60
  • Backup and restore of personal data for operating system reinstallation, or transfer of data between systems (assuming no faults) – $70
  • Simple dust cleanout and thermal service – $30

Standard Hourly Rate Services

In the complicated tech world that we live in, two jobs are rarely exactly the same. Below are a list of common jobs with typical labour required so you can get an idea on how much a particular job may cost you. Our standard labour rate is $30 per 15 minute block ($120/hr).

  • Advanced / complex PC hardware diagnostics – 30 – 60 minutes
  • Internet or network setup or diagnostics – 30 – 90 minutes (depending on complexity of network)
  • System cleanup, malware or virus removal –  30 – 90 minutes (depending on severity and data importance)
  • Setup of data backup systems and training – 30 minutes per PC
  • Complex Data Recovery or File Recovery (eg. failing HDD with bad sectors, or accidentally deleted files)) – Typically between 30 minutes  to 1.5 hours (depending on disk condition)

Please note: These are only estimates and are not a guarantee. Turnaround time will always vary from labour rates, especially if testing or data migration is involved.

What else is there to know about our rates?

  • Hourly rates are calculated in 15 minute blocks.
  • Remote support sessions have a minimum charge of 1x 15 minute block..
  • Workshop support or repair sessions have a minimum charge of 2x 15 minute blocks.
  • On-site support sessions have a minimum charge of 4x 15 minute blocks.
  • There is a minimum travel fee of $2 on all callouts. If we need to travel more than 10 minutes for your callout, there is a small excess travel fee, at $2 per minute (one way). For example, if you are 15 minutes away from us, there is a $10 travel fee
  • Fixed rate services do not apply to callouts or rush labour – only standard workshop jobs.
  • Our after-hours and rush labour rates are $170hr and are billed in minimum 1hr blocks.