Policy and Rate Adjustments

Ola Amigos!

As time passes, we are making many improvements to our service. We are constantly increasing the efficiency and performance of our systems, making breakthroughs with our procedures and optimising our workflows. All in the name of providing a better experience for our valued clients, you!

In order to continue to provide the same excellent quality of service and uncompromising focus on client satisfaction we are making some adjustments to our policies and rates. These changes will occur on September 1st.

For starters, all clients who are currently signed up with our Managed IT Service offerings will enjoy a 20% discount on additional labour services that we offer. If you are signed under a managed service plan that includes labour, these inclusions won’t be changed. Clients who currently work with us on an ad-hoc basis are also able to receive these same benefits by signing up with us on one of our Managed IT service plans. Click HERE for more information on how ongoing IT services can improve the effectiveness of technology in the workplace and reduce your overall IT expenditure.

As part of our policy updates, some of our minimum labour service charges have been applied:

Labour service will continue to be billed in 15 minutes blocks (no changes).
Minimum labour service charge for callout services has been increased from 30 minutes to 1 hour.
Minimum labour service charge for hardware check-in is now set at 30 minutes labour.
The first 10 mins of travel is no longer free. The minimum travel charge for up to 10 minutes travel is now $3, and every minute over 10 minutes travel is an additional $3.
There are no changes to minimum labour service charges for remote support sessions (15 minutes).

The following adjustments to common fixed and variable labour rates can be viewed below (all prices inclusive of GST):

Standard 15 minutes labour block (Workshop, remote or onsite) – from $25 to $30
Basic backup and restore / migration of local user data – from $45 to $60
Simple direct disk clone – from $30 to $35
Complex direct disk clone (including re-partitioning / temporary data migration) – $60 to $70
Advanced data recovery from defective disk (Tier 1) – $149 to $165
After-hours / Rush labour – 1 hour block (Workshop, remote or onsite) – from $150 to $170

A full list of rates will be published on the “Our Rates” section on September 1st.

If you have any questions in regards to the alterations or our services, feel free to contact us at [email protected] or call us on (07) 5408 4607.