Technical IT Service Officer Position - Hybrid, Flexible Hours

Earnings: $56,000 – $76,000 AUD including super, depending on hours, ability and experience


Amigo Technology is an IT service business and Managed Service Provider (MSP), located on the Sunshine Coast, Australia. We have been operating for over 10 years, with the goal of making computers and technology friendlier to our awesome small business clients. We are seeking a Technical IT support officer to join our friendly team. Here’s a few words from our founder:

By joining the Amigo team, you will enjoy:

  • A position with flexible hours, up to 37.5 hours per week with the possibility of hybrid work available following probation
  • Unlimited access to our internal virtual lab, mentoring and training programs, where you will get to experience the latest and greatest technologies with a strong emphasis on open source systems
  • Plenty of hands-on time with hardware and networking
  • A friendly team atmosphere where you’ll need a good sense of humour!
  • Daily opportunities to help ordinary people with technology challenges in a team environment, with the goal of making technology friendly

Ready to join? Here’s what you’ll need:

  • A keen interest in working with and growing your skill sets through a wide variety of modern computing technologies (both Windows and Linux – bonus points if you have a home lab!)
  • A high level of attention to detail (you must put the word “AMIGO” in the “Additional Comments” section of our application form to be considered)
  • Two years of experience working in an IT service position recommended, ideally in an MSP that works with Windows 11, Microsoft 365 OR Google Workspace environments
  • A minimum of a provisional drivers licence (licenced for manual transmission recommended)

Your duties will include the following:

  • Performing hardware repairs, upgrades & installation on desktops, laptops and servers
  • Processing technical support requests, enquiries and system alerts via remote support session, in-person and on-site
  • Coordinating with remote team on service tickets, projects and tasks, including setting up, migrating, monitoring, documenting and securing technical systems, such as workstations, servers and network infrastructure
  • Organising physical inventory and maintaining workshop operations

Applicants MUST submit their application via this form to be considered – all other application methods will be IGNORED:

Please also check and re-check the links to your resume to ensure they are correct. We will only contact valid submissions. We look forward to hearing from you!